Frequently Asked Questions
Orders are processed within 0–2 business days (Monday to Friday). Once shipped, delivery takes 6–8 business days. You'll receive a confirmation email with tracking details once your order is on its way.
Yes, we offer free standard shipping on all orders within the United States.
You can return items for any reason within 30 days of delivery. Items must be unused, unworn, and in their original packaging with all tags attached. Return shipping costs are the responsibility of the customer.
Once we receive and inspect your return, a refund will be issued to your original payment method within 7 days. We do not charge any restocking fees.
Please contact us at Info@elayastudio.com as soon as possible. Unfortunately, orders cannot be canceled once processing has begun.
Please take clear photos of the issue and email them to Info@elayastudio.com. Our team will review your case promptly and make sure you receive the correct or replacement item.
We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, and Visa.
Email:Info@elayastudio.com
Phone: +1 (775) 640-9022
Hours: Monday – Sunday: 9:00 AM – 9:00 PM (EST)